FAQ

How do I place an order?

​​Orders may be initiated through the dialog of this web site.  Following from the Shop page to the individual item order selection through the Shopping Cart and Payment information will place an order for the products you wish to purchase.  We will verify and confirm your order through an email message sent to the email address entered on the order form after the payment has been confirmed.

 
 
E-mail Security

 

It is critical you provide your true e-mail address for your security. A Positive Word uses your e-mail address to confirm any activities you perform online and to provide you with important account information. For your privacy, be sure to provide a true e-mail address. A Positive Word will only e-mail you regarding special offers and promotions if you indicate that you would like to receive these announcements.

 
 
Secure Ordering & Payment Options

 

A Positive Word is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 
 
Returns & Refunds
 

If you are not fully satisfied with your book, we will gladly refund your purchase within 30 days of purchase.  Please be sure the book you return is in exactly the same condition as when you received it.  Also, any books that are damaged in shipment will be replaced with no cost to you.  The damaged book must be returned to us at the contact address given. Thank you for your business!

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